Shipping and Returns

Shipping:

Most orders are shipped the same day Monday through Friday when ordered before 3PM EST.

There are several items you'll encounter throughout the site that ship for free. At checkout the shipping method will be shown for those items. Orders over $199 ship free.

Items under 1 lb, that do not ship for free, have a $3.99 shipping charge and ship via USPS First Class. All other orders over 1 lb ship for $7.99 until your cart reaches $199.

Please view the UPS Ground shipping map below to get an estimate of delivery time. Note, most items that ship via USPS Priority Mail or USPS First Class will be delivered in 2-3 days regardless of your location. Our goal is to have all orders delivered within 3 business days. 

 

UPS Ground Map

 

For any questions on shipping, or to request a quote for overnight delivery, please send us an email at support@pontiacpaintsupply.com, call us 855-672-0422, or use our live chat feature.

Returns:

Our policy lasts 30 days from the order date. If your request for return is past day 30, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There are no returns on tinted paint, or any premixed paint that has been used.

We test all colors from any manufacturer that is not Benjamin Moore to ensure that the color is correct. We also keep a small sample for reference. 

It is rare that a color we tint from another manufacturer is not accurate. 

Non-returnable items:

Any tinted paint or custom colors. This is industry standard. If it's our fault that the color is wrong, we will always replace the item. 

This policy includes cancellations. We cannot cancel any orders that have already been mixed, and not shipped.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

When you are approved for your refund, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Late or missing refunds:

Please contact us at support@pontiacpaintsupply.com or call 855-672-0422.

Return Shipping:

We pay return, and outgoing shipping costs for any order that is incorrect. If this does happen, we always make it right, and you will not have to pay shipping costs. 

For any other type of return, please contact us for a shipping label. We do not refund outgoing shipping charges. 

Damage:

We try to over-pack every shipment that leaves our warehouse to ensure that your package is safe throughout the delivery process and rarely encounter damaged packages. 

If you happen to have damage, please contact us with pictures. On occasion, some items may be shipped to you with minor dents, and dings. At this time we do not replace items with dents. 

We will handle the claims process with UPS or USPS so you do not have to.

For any questions or concerns please send us an email, or call us.

support@pontiacpaintsupply.com or call us 855-672-0422.

Return Shipping Address:

Pontiac Paint Supply
1001 Orchard Lake Rd.
Pontiac, MI 48341